Personalizing Government Services through Artificial Intelligence: Opportunities and Challenges
Elias Semajeri Ladislas
Dr. Elias Semajeri Ladislas, Department of Computer Networks, Université Adventiste de Goma.
Manuscript received on 08 August 2023 | Revised Manuscript received on 11 August 2023 | Manuscript Accepted on 15 August 2023 | Manuscript published on 28 February 2024 | PP: 11-13 | Volume-3 Issue-5, August 2023 | Retrieval Number: 100.1/ijainn.F95510512623 | DOI: 10.54105/ijainn.F9551.03050823
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© The Authors. Published by Lattice Science Publication (LSP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Using artificial intelligence (AI) to customize government services brings advantages and challenges. On the one side, artificial intelligence (AI) can assist government organizations in better comprehending the needs and preferences of citizens, improving service delivery and raising citizen happiness. On the other hand, there are concerns around privacy, security, and ethical considerations related to the use of AI in government services. This article reviews the existing literature on the use of AI in personalizing government services, identifies key opportunities and challenges, and presents case studies of successful AI implementations in government services. The article concludes with recommendations for future research and practice in the area of AI and government services.
Keywords: Artificial Intelligence, Personalization, E-Government, Government Services, Challenges, Opportunities.
Scope of the Article: Artificial Intelligence Architectures